Plaicer — Privacy Policy

• Email address (used for account creation and login).
• Any information you choose to include in your Virtual Skills CV. Because this feature is designed to be privacy-protective, we ask you not to include personal contact details (name, email, phone number, address, photograph) in your Virtual Skills CV.
• Information you provide when you contact us — for example, by email to privacy@plaicer.com — including the content of your messages.

• Challenge attempts, submissions, and Results — including which Challenges you attempt, whether you pass or fail, your scores, and the reasoning generated by the Service in connection with your Submissions.
• For Challenge categories that allow mid-challenge saving, your in-progress code is stored temporarily until you submit or abandon the Challenge; once that happens, the code is discarded and only the Result is kept.
• We do not retain the code of your Submissions after you submit a Challenge. Only the Result is stored.
• Account activity, such as the dates and times you sign in, the features you use, and email notifications we send you.

• Technical data, including your IP address, browser type and version, device type, operating system, and referring URL.
• Cookies and similar technologies (see Section 9).
• Error and performance data — for example, if something breaks in your browser, we may log the error so we can fix it.

We do not ask for, and we do not intentionally collect, special categories of personal data (for example, data revealing racial or ethnic origin, political opinions, religious beliefs, health, or sexual orientation). Please do not include this kind of information in your Virtual Skills CV or in messages to us.

• Creating and managing your Account.
• Sending you one-time login codes when you sign in.
• Running your code Submissions against Challenge test cases and generating Results.
• Storing your Results and making them available to you through your Account.
• Sending you service-related emails that are essential to your use of the Service, such as login codes, security alerts, and notifications about changes to these documents.

• Detecting and preventing fraud, abuse, account misuse, cheating, and unauthorised AI-assisted submissions.
• Monitoring performance, diagnosing errors, and improving the reliability of the Service.
• Understanding how Users interact with the Service in aggregate, so we can make it better.
• Protecting our rights, property, and the rights of other Users.

Where we rely on legitimate interests, we have considered and balanced those interests against your rights and freedoms, and we have concluded that our processing does not override them. You have the right to object to processing based on legitimate interests (see Section 11).

• Daily challenge emails and feature notifications. These are sent on the basis of our legitimate interest in keeping you engaged with the Service.
• You can turn off any non-essential notification at any time from your Account settings, and every such email includes a one-click unsubscribe link.

If and when we introduce marketing emails (for example, promotional content or newsletters unrelated to your direct use of the Service), we will only send them if you have given us explicit opt-in consent, and you will be able to withdraw that consent at any time.

We may process your personal data to comply with our legal obligations — for example, to respond to lawful requests from public authorities, to comply with tax or accounting obligations (if you have paid for a future paid tier), or to meet our obligations under data protection law.

We work with carefully selected third-party service providers who process personal data on our behalf, under written agreements that require them to protect your data and to process it only on our instructions. These include:

• Amazon Web Services (AWS) — cloud hosting, databases, code execution infrastructure, and transactional email delivery (via Amazon SES). Data is hosted in the EU (eu-north-1, Stockholm).
• Google (Google Workspace / Gmail) — our business email, used by our team to respond to your enquiries.
• Google (Google Analytics) — analytics on how the Service is used (only if you consent to analytics cookies; see Section 9).
• Stripe — if and when we introduce paid features, payment processing will be handled by Stripe. Stripe acts as an independent controller of payment card data; you can read Stripe’s privacy policy at https://stripe.com/privacy.

This list may be updated from time to time. We will keep it current in this Privacy Policy.

We may disclose your personal data where required by law, by a court, or by a competent regulator; to enforce our Terms; or to protect the rights, property, or safety of Plaicer, our Users, or others, including investigating fraud, abuse, or security threats.

If Plaicer is involved in a merger, acquisition, reorganisation, or sale of all or part of its assets, your personal data may be transferred as part of that transaction. If this happens, we will notify you and ensure that your data continues to be protected in line with this Privacy Policy, or we will seek your consent to any changes.

• We do not sell your personal data.
• We do not share your personal data with advertisers for cross-context behavioural advertising.
• We do not use your Submissions to train third-party AI models.

While your Account is active, we retain your Account details and your Results for as long as you continue to use the Service, so that you can see your history and build your Virtual Skills CV.

When you close your Account (or when we terminate it), we delete your Account data and your Results within ninety (90) days of closure. A limited set of records may be retained beyond this period where we have a legal obligation to do so (for example, accounting records relating to any paid services) or where it is necessary to establish, exercise, or defend legal claims.

In-progress code saved during a Challenge is discarded as soon as you submit or abandon the Challenge. It is not kept beyond that point.

Deleted data may persist for a short time in encrypted backups. It is not accessible in normal operations and is fully purged when backups are rotated according to our retention schedule.

Communications with our support team, and security and access logs, are kept for a reasonable period (typically up to 24 months) for support, quality, and security purposes.

These are essential for the Service to function — for example, to keep you signed in, to maintain your session during a Challenge, to protect against cross-site request forgery, and to route traffic across our servers. These cookies do not require your consent because you cannot use the Service without them.

We use Google Analytics to understand how the Service is used in aggregate, so we can improve it. Analytics cookies will only be set if you give consent through our cookie banner. You can withdraw your consent at any time by reopening the cookie settings at the bottom of plaicer.com.

You can also manage cookies through your browser settings, including by blocking or deleting cookies. Blocking strictly necessary cookies will prevent you from using parts of the Service. Blocking analytics cookies will not affect your ability to use the Service.

You can exercise most of these rights directly from your Account settings (for example, you can update your email, manage notifications, and close your Account).

You can also contact us at privacy@plaicer.com with your request. We will respond within one month of receiving it, as required by the GDPR. In complex cases we may extend this period by up to two further months, and we will let you know if we do. There is no fee to exercise your rights, although we may charge a reasonable fee or refuse to act where a request is manifestly unfounded or excessive.

If you believe we are not handling your personal data properly, we encourage you to contact us first so we can try to resolve your concern. You also have the right to complain to the Information and Data Protection Commissioner: